At 77pnl, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have over your own data when you use our platform.
Last updated: June 2025
A clear breakdown of the personal data 77pnl gathers, the purpose behind each type, and how long we keep it.
When you create an account on 77pnl, we collect your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm you meet the minimum age requirement of 21 years, and set up your player account. We also use these details to communicate important account updates and security alerts. Your registration data is stored securely and is never sold to third parties. You may request a correction to any inaccurate registration detail by contacting our support team.
To process deposits and withdrawals in Philippine pesos, we collect transaction records including the payment method used, transaction amounts, and timestamps. We do not store full card numbers or e-wallet PINs — payment processing is handled by our certified payment partners such as GCash and Maya. Transaction records are retained for the period required by Philippine financial regulations and our licensing obligations. These records help us investigate any disputed transactions and ensure accurate account balances. If you have a concern about a specific transaction, our support team can assist you using your transaction reference number.
As you browse and play on 77pnl, we automatically collect data about your activity on the platform — including the games you play, session durations, device type, operating system, and general location based on your IP address. This data helps us improve platform performance, personalise your experience, and identify any unusual account activity that may indicate a security issue. We also use aggregated, anonymised usage data to understand which game categories are most popular among Filipino players and to improve our overall service. Activity logs are retained for a limited period and are not used to build individual marketing profiles without your consent. You can review our cookie practices in the section below for more detail on how tracking technologies are used.
To comply with our licensing obligations and anti-money laundering requirements, we may ask you to submit a government-issued ID, proof of address, or other supporting documents at certain points — typically before processing a withdrawal above a set threshold or if our compliance team flags a review. Documents submitted for verification are handled with strict confidentiality and are only accessed by authorised personnel. We use secure, encrypted storage for all identity documents and do not retain them beyond the period required by applicable regulations. Verification is a standard requirement across all licensed online gaming platforms operating in the Philippines and is designed to protect both players and the integrity of the platform. If you have questions about the verification process, our support team can guide you through each step.
When you contact our support team — whether by chat, email, or any other channel available on the platform — we retain a record of that communication to help resolve your query and to improve our service quality. Support records may include the content of your messages, the date and time of contact, and any account information referenced during the interaction. These records are used solely for the purpose of resolving your concern and for internal quality assurance. We do not share support communication records with third parties except where required by law or where necessary to investigate a reported incident. You may request a summary of your support history by contacting us directly.
77pnl uses cookies and similar technologies to keep you logged in, remember your preferences, and measure how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand traffic patterns and improve the user experience for Filipino players on mobile and desktop. We do not use third-party advertising cookies or sell your browsing data to advertisers. You can manage non-essential cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. By continuing to use 77pnl after being informed of our cookie practices, you consent to their use as described here.
You have meaningful control over your personal data. Here is what you can request and how we will respond.
You have the right to request a copy of the personal data that 77pnl holds about you at any time. This includes your registration details, transaction history, and any identity documents we have on file. To submit an access request, contact our support team with your registered email address and a brief description of the data you would like to review. We will respond to verified access requests within a reasonable timeframe in accordance with applicable data protection regulations. There is no fee for a standard access request, though we reserve the right to charge a reasonable administrative fee for excessive or repetitive requests. We may ask you to verify your identity before releasing any personal data to ensure it is not disclosed to an unauthorised party.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Common examples include a change of mobile number, updated address details, or a correction to a misspelled name. You can update some details directly through your account settings, while other changes — particularly those affecting your verified identity — will require you to contact our support team and provide supporting documentation. We will process correction requests promptly and confirm once the update has been made. Keeping your account information accurate also helps ensure that withdrawals and communications reach you without delay.
You may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing. Please note that we are required by law to retain certain records — including transaction histories and identity verification documents — for a minimum period after account closure, and these cannot be deleted on request during that retention window. Once the mandatory retention period has passed, we will securely delete or anonymise the relevant data. To submit a deletion request, contact our support team with your account details and the specific data you would like removed. We will confirm the outcome of your request in writing.
If you have previously consented to receive promotional communications from 77pnl — such as bonus offers, game updates, or platform news — you may withdraw that consent at any time. You can opt out of marketing messages by updating your communication preferences in your account settings or by contacting our support team directly. Withdrawing marketing consent will not affect your ability to use the platform or receive essential account-related communications such as transaction confirmations and security alerts. We will process opt-out requests promptly, though it may take a short period for all systems to reflect your updated preference. For more information about our promotions, visit the Promotion page.
Your data is protected, your rights are clear, and your account is yours to control. Join thousands of Filipino players already enjoying slots, sports betting, and casino-style games on 77pnl — all in Philippine pesos, right from your mobile.